What are your main roles and responsibilities?
Emma and Sally: The main role of the Receptionist and Administrator is to be the first point of contact for any delegates or visitors to the conference centre. We provide assistance and ensure that Nottingham Conference Centre’s high standards of customer service are met and maintained. We also deal with day-to-day administrative tasks.
What do you do in a typical week?
Sally: I open up the conference centre in the morning, meet and greet delegates and signpost them to their conferences. I also carry out administration work around purchasing and additional services. Basically, all of the above with a smile!
Emma: As the afternoon receptionist, I make sure conferences finish without a hitch and oversee delegates on their way out of the building. On quieter days I could be doing anything from financial administration to updating signage or setting up a room.
Where did you work before joining Nottingham Conference Centre?
Sally: I have spent the majority of my working life in the public sector, employed by the Library Service. I always enjoyed getting involved in library events and ensuring good customer care, so I was keen to move into a role that reflected these skills.
Emma: I have mainly worked in customer service and front of house roles in a variety of sectors including travel, hospitality, retail and legal. I also studied for a BA in Social Sciences at the Open University and was President of the Northern Universities Dance Association.
Why did you want to work here?
Sally: I was keen to work at such a prestigious venue; its spaces are so light and airy you can’t fail to enjoy working here. I have always enjoyed the people aspects of my previous jobs and this role allows me to work to those strengths.
Emma: I have always been passionate about working in events and conferencing, which stems from voluntary experience organising events and competitions for the university dance circuit. Working for NCC provided the perfect opportunity to enter the events industry professionally.
What do you enjoy most about your role?
Sally: I love meeting a variety of people, and the fact that each day is different. I also enjoy working in such a beautiful building.
Emma: I really enjoy the positive atmosphere and the variety of people I meet daily, as well as being part of a new and exciting venture.